For urgent after-hours medical needs, established patients can call 256-533-6311. For emergencies, dial 911.

Patient Handbook

Welcome to Our Patient Handbook

Welcome to our family! Whether this is your first visit or you’ve been with us for years, we’re glad you’re here. Explore our Patient Handbook to navigate your healthcare journey smoothly. This guide gives you crucial information about our policies, procedures, and services. We want you to feel informed and confident every step of the way.

What You’ll Find in the Handbook

  • Scheduling Appointments: Learn how to book, reschedule, and handle walk-in appointments.

  • Communicating with Your Care Team: Get to know the various healthcare professionals who will guide your care and understand their roles in keeping you healthy.

  • Understanding Your Rights and Responsibilities: Discover your rights and responsibilities to build a strong relationship with your care team for the best possible care.

  • Managing Payments: Explore our billing and payment options designed to ensure that financial concerns do not prevent you from receiving care.

  • Routine Care: Review general care recommendations tailored to different age groups to help you stay on track with your health

Our Commitment to You

We are here to provide you with the information you need for the best care experience. If you have any questions or need assistance, don’t hesitate to reach out. We’re dedicated to helping you feel your best and managing your health effectively.

Click here for English Handbook
Click here for Spanish Handbook