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In our pursuit for excellence in healthcare services, Central North Alabama Health Services, Inc. (CNAHSI) has obtained the “Gold Seal of Approval” from The Joint Commission. This accreditation provides the most comprehensive evaluation process in the healthcare industry and represents the “gold standard” in healthcare. CNAHSI received its accreditation from The Joint Commission June 1998. Since then, we have maintained our accreditation which is a testament of our dedication to provide our patients with safe and high quality healthcare services.

July 2013, we received Primary Care Medical Home (PCMH) Certification by The Joint Commission. Primary Care Medical Home is best described as a model or philosophy of primary care that is patient-centered, comprehensive, team-based, coordinated, accessible, and focused on quality and safety.

The Joint Commission reserves the right to schedule unannounced surveys at our facilities at any time. The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission Standards. Survey results are used to determine whether, and the conditions under which, accreditation should be awarded to the organization. The Joint Commission standards deal with quality of care, patient safety and the safety of the environment in which care is provided.

If you feel you have any concerns about patient safety and quality of care, please contact CNAHSI’s Office of Compliance, Quality and Risk Management at 256-562- 0289. If you feel your concerns have not been addressed by CNAHSI management, you may contact The Joint Commission directly:

Email: complaint@jointcommission.org
Postal Mail: The Joint Commission Office of Quality Monitoring │One Renaissance
Blvd. │Oakbrook Terrace, IL 60181
Phone: (800) 994-6610 │Fax: (630) 792-5636

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