In our pursuit for excellence in healthcare services, Central North Alabama Health Services, Inc. (CNAHSI) has obtained the “Gold Seal of Approval” from The Joint Commission. This accreditation provides the most comprehensive evaluation process in the healthcare industry and represents the “gold standard” in healthcare. CNAHSI received its accreditation from The Joint Commission June 1998. Since then, we have maintained our accreditation which is a testament of our dedication to provide our patients with safe and high quality healthcare services.
July 2013, we received Primary Care Medical Home (PCMH) Certification by The Joint Commission. Primary Care Medical Home is best described as a model or philosophy of primary care that is patient-centered, comprehensive, team-based, coordinated, accessible, and focused on quality and safety.
The Joint Commission reserves the right to schedule unannounced surveys at our facilities at any time. The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission Standards. Survey results are used to determine whether, and the conditions under which, accreditation should be awarded to the organization. The Joint Commission standards deal with quality of care, patient safety and the safety of the environment in which care is provided.
If you feel you have any concerns about patient safety and quality of care, please contact CNAHSI’s Office of Compliance, Quality and Risk Management at 256-562- 0289. If you feel your concerns have not been addressed by CNAHSI management, you may contact The Joint Commission directly:
Email: complaint@jointcommission.org
Postal Mail: The Joint Commission Office of Quality Monitoring │One Renaissance
Blvd. │Oakbrook Terrace, IL 60181
Phone: (800) 994-6610 │Fax: (630) 792-5636
Patient-Centered Medical Home FAQs
A Patient-Centered Medical Home (PCMH) is not a building—it’s a way of providing care that puts you at the center. Our healthcare team works together to make sure you get the right care, at the right time.
Your care in a PCMH is:
Patient-Centered: Focused on your needs, values, and preferences.
Comprehensive: A whole team supports your physical and mental health.
Accessible: Flexible hours, easier scheduling, and 24/7 communication.
Safe & High-Quality: Using proven practices and your feedback to improve.
Coordinated: Connecting your care across doctors, specialists, and community services.
Your team may include:
Primary Care Provider (PCP): Explains your care, listens to your needs, and arranges additional services.
Nurses & Medical Assistants: Gather information, provide education, and share test results.
Clerical Staff: Keep your records up to date, welcome you, and answer questions.
Case Managers: Help coordinate preventive services, specialist visits, and community resources.
Specialists: Offer expert care beyond primary care when needed.
You are the most important member of your care team. To get the best care, you can:
Keep us updated on your medications, conditions, allergies, and hospital visits.
Communicate openly with us.
Allow your other providers to coordinate with our team.
Take an active role in health decisions.
Follow your care plan and practice self-care.
Ask questions—never be afraid to speak up!
We are here to:
Provide safe, supportive care.
Partner with you in health decisions.
Coordinate with you, your family, and other providers.
Keep you on track with:
Health coaching
Preventive care
Self-care support
Health resources
Tailored care plans
If you are experiencing a life-threatening medical emergency, dial 911 immediately. DO NOT WAIT.
Be sure to tell the emergency room staff that you are a patient of Central North Alabama Health Services, Inc. (CNAHSI) so they can contact us.
If you are an established patient with an urgent medical need, please call (256) 533-6311. A provider is on call after regular office hours and will return your call promptly.
If you have concerns about patient safety or the quality of care, please contact: CNAHSI Office of Compliance, Quality, and Risk Management at (256) 562-0289.
If you feel your concerns have not been addressed, you may also contact The Joint Commission:
Mail: The Joint Commission Office of Quality Monitoring │ One Renaissance Blvd. │ Oakbrook Terrace, IL 60181
Phone: (800) 994-6610 │ Fax: (630) 792-5636